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Why Choose Allegra?

  • Tucson printing second to none for over 30 years
  • One stop shopping: Design, Printing, Web, Signs, Vehicle Graphics, Mailing and more
  • State of the art production equipment and software
  • More in-house services than any other print shop in Tucson
  • We can take your project from conception to completion for effective results
  • A growing and stable company ready to serve you for years to come
  • Owners Nancy & David Haase consider honesty and integrity the foundation of Allegra
  • Locally owned and operated since 1982

Job Opportunity: Customer Service Specialist

TITLE Customer Service Specialist
JOB INFORMATION Company Overview:
Allegra of Tucson, provides marketing communications services – from planning and creative development through production and delivery – for local and regional businesses, institutions and non-profits.

• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrates passion for excellence with respect to treating and caring for customers.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Has “thick skin” and is able to handle complaints and unpleasant customers.
• Has a pleasant, patient and friendly attitude.
• Strong decision making and analytical abilities.
• Strong detail orientation and communication/listening skills.
• Willingness to work a flexible schedule and occasional overtime when needed.
• Possess a strong work ethic and team player mentality.
1+ years of experience in a customer service or help desk capacity required. Some experience with multiline telephones, online ordering systems, and personal computers helpful. Practical work experience with PrintSmith, Internet Explorer, Microsoft Office, and Adobe Creative Suite (InDesign, Illustrator, and Photoshop) a definite plus!

• Manage telephone calls professionally, efficiently and with good communication skills.
• Sales support for our sales team and our owners.
• Customer research and proposal/estimate preparation and follow-up.
• Professionally handle incoming requests from customers efficiently and in a timely manner.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the probability of future problems.
• Provide quality service and support in a variety of areas including, but not limited to: billing, placing orders, and system troubleshooting.
• Assisting with target marketing campaigns and lead generation activities.
• Attend to customer complaints and concerns immediately, and facilitate satisfactory resolution to ensure that issues are resolved both promptly and thoroughly.
• Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
The customer service representative will provide information to customers in response to inquiries about products and services, in addition to assisting individuals interested in opening accounts. The representative will receive, review and process orders for marketing materials. The representative will also explain how to use account features and solve customer application and Internet problems.

Apply Now

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